SOCIAL MEDIA MANAGEMENT TERMS AND CONDITIONS

Meta Business Manager Setup:

To optimise your social media experience, you need to have a Meta Business Manager presence set up on your Meta account. If you don't have it, we can handle the setup for you at an additional cost of £180. This setup includes:

Configuration of Meta Business Manager to include your Instagram Business and Facebook Business profiles.

Integration of Pixel for advanced tracking.

Initial audience targeting setup.

 

Exclusions:

Please note that the package prices mentioned do not include the setup of Facebook commerce or Facebook ads. These services can be added separately; please contact us for more information.

 

Contract Renewal:

All our social media packages operate on a monthly rolling contract. Your chosen package will automatically renew each month unless cancelled in advance.

 

Infographic Posts and Reels:

Infographic posts or reels can be incorporated into any package but are priced separately. Please contact us for a personalised quote (POA).

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Facebook management:

OnTheDot operates on Instagram, TikTok, and LinkedIn and does not engage in any activities on Facebook, except for mirroring posts from Instagram. The limited Facebook-related activities are solely technical in nature and pertain to Meta Business Manager.

 

LinkedIn and TikTok Management:

For LinkedIn or TikTok management services, please reach out to us separately. We offer customised solutions to suit your business needs.

 

Initial Image Requirement

If we haven't conducted a photoshoot for your business, we will require a minimum of 50 high-quality images and 20 videos to initiate your social media strategy effectively.

General imagery requirement:

Unless you have purchased one of our photoshoot packages, you will need to provide us with at least 50 high quality images per month via Telegram group or WeTransfer, by the 12th of each month.

Video Requirement:

For the creation of video reels, we will need video content provided by you unless you have purchased a photo shoot package. If no videos are provided, we will create reels using images only when included in your contract.

Editorial Calendar and Content Approval:

CloudCampaign is the software we utilise to upload our editorial calendar. You will need to provide your media by the 12th of each month, and we will present your editorial calendar on the 20th of each month, reflecting the content for the next month. You will then have 3 working days to approve or make amendments to the content. Unapproved posts will not be published.

The promotional offer is only valid for new clients.

 

Live content publication: 

While On The Dot operates with a content strategy in place, we understand that there may be instances where you require live, real-time content, such as to reflect changes in circumstances. We allow up to 7 additional pieces of content to be published in the form of Instagram stories each month. To accommodate live content, please communicate your request at least 24 hours in advance, and the content will need to be provided by the client.

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Free Photo Shoot T&Cs:

The free photo shoot is included when signing up for the following social media packages: Social DOT Plus, Social DOT Pro, and Social DOT Premium for a minimum of a three-month period within the same package. It is not included in the Social DOT Lite package.

The areas covered by the free photo shoot service include Greater London, Kent, Sussex, and Hertfordshire.

The free photo shoot, known as the "Shooting DOT Basic," includes 150 naturally light-edited images and 10 edited videos unless otherwise stated.

Images will be edited and used on the Client's social media profiles and will be delivered to the Client at the end of the third month of collaboration.

Expenses related to the free photo shoot are not covered and should be borne by the client. These expenses may include travel expenses and parking fees.

On The Dot reserves the right to decide whether the free photo shoot can be provided, based on availability, suitability, and other considerations.

By engaging our photo shoot services, you agree to the "PHOTO SHOOT terms and conditions".

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QUOTATIONS:

• Quotation Validity:

  • All quotations provided by On The Dot are valid for a period of 30 days from the date of issue unless otherwise stated.

  • Quotations are subject to change after the validity period without notice.

• Quotation Acceptance:

  • Acceptance of the quotation must be provided in writing by the Client.

  • Upon acceptance, a formal agreement or contract will be issued to the Client for signature.

  • The accepted quotation will be incorporated into and become part of the contract between the Client and On The Dot.

• Scope of Services:

  • The services and deliverables specified in the quotation will be clearly outlined and agreed upon by both parties.

  • Any changes or additions to the scope of services after the quotation has been accepted may result in additional costs and will require a revised quotation.

• Pricing and Payment Terms:

  • The pricing detailed in the quotation includes a breakdown of costs for each service provided.

  • Payment terms, including deposit requirements and payment schedules, will be specified in the quotation and must be adhered to by the Client.

  • Failure to adhere to the payment terms may result in the suspension or termination of services.

• Expenses:

  • Any additional expenses incurred during the execution of services that are not included in the quotation will be billed separately. These expenses may include, but are not limited to, travel, accommodation, and third-party services.

  • All additional expenses will be pre-approved by the Client before they are incurred.

• Client Responsibilities:

  • The Client is responsible for providing accurate and complete information required for the execution of the services.

  • The Client must ensure timely communication and cooperation to facilitate the effective delivery of services.

• Confidentiality:

  • Both parties agree to keep all information disclosed during the quotation and service delivery process confidential.

  • Confidential information will not be disclosed to any third party without prior written consent, except as required by law.

• Intellectual Property:

  • All intellectual property and related material (the "Intellectual Property") that is developed or produced under this Agreement, will be the property of the Consultant. The Client is granted a non-exclusive limited-use licence of this Intellectual Property.

  • Title, copyright, intellectual property rights and distribution rights of the Intellectual Property remain exclusively with the Consultant.

• Cancellation and Termination:

  • Either party may cancel or terminate the agreement by providing written notice to the other party.

  • Cancellation or termination fees may apply as specified in the quotation or agreement.

• Limitation of Liability:

  • On The Dot will not be liable for any indirect, incidental, or consequential damages arising from the provision of services.

  • Liability for any claims arising out of the quotation or services will be limited to the amount paid by the Client for the specific services.

• Dispute Resolution:

  • Any disputes arising from the quotation or the execution of services will be resolved through negotiation in good faith.

  • If a resolution cannot be reached, the parties may seek mediation or arbitration as a final means of dispute resolution.

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ADVERTISING CAMPAIGNS:

By engaging On The Dot for Meta Ads and Influencer Ads services, the Client agrees to the following terms and conditions:

• Service Scope:

  1. On The Dot will manage and execute advertising campaigns on Meta platforms (including Facebook and Instagram) and coordinate with influencers as specified in the Client's agreed-upon marketing plan.

• Content and Approvals:

  1. All ad content, including text, images, and videos, will be created in line with the Client's brand guidelines and subject to the Client's approval before publication.

  2. The Client is responsible for providing any necessary brand assets and information required for ad creation.

• Ad Spend and Budget:

  1. The Client must pre-approve all ad budgets and expenditures. On The Dot will manage the ad spend in accordance with the agreed budget.

  2. Any changes to the budget will require written approval from the Client.

• Performance and Reporting:

  1. On The Dot will provide regular performance reports detailing key metrics and campaign outcomes.

  2. While On The Dot aims to achieve the best possible results, it cannot guarantee specific outcomes or returns on investment.

• Influencer Collaboration:

  1. On The Dot will identify and collaborate with influencers whose audience aligns with the Client's target market.

  2. All influencer partnerships will be managed by On The Dot, including content approvals and campaign monitoring.

• Compliance and Guidelines:

  1. All ads will comply with Meta's advertising policies and community standards, as well as any relevant regulations and guidelines.

  2. Influencer content will adhere to advertising standards and disclosure requirements, including proper labeling of sponsored content.

• Payment Terms:

  1. Fees for ad management and influencer coordination services will be detailed in the Client's invoice and must be paid in accordance with the agreed payment terms.

  2. Ad spend costs will be billed separately and are the responsibility of the Client.

• Cancellation and Termination:

  1. Either party may terminate the ad services with written notice. Any prepaid ad spend or fees may be non-refundable, subject to the terms of the agreement.

  2. Upon termination, all ongoing ads will be paused, and final reports will be provided to the Client.

• Liability and Indemnification:

  1. On The Dot is not liable for any damages or losses resulting from the performance of Meta Ads or Influencer Ads campaigns.

  2. The Client agrees to indemnify and hold On The Dot harmless against any claims, liabilities, or expenses arising from the Client's use of the ad services.

• Confidentiality:

  1. Both parties agree to keep all campaign-related information confidential and not disclose it to any third party without prior written consent, except as required by law.

 

ACCOUNTING SERVICES T&Cs

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Service Description:
On the Dot Business Management provides professional services, including but not limited to Sole Trader Setup, Self Assessment, New LTD Company Setup, and related accounting services.

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Client Obligations:
Clients are required to provide accurate and complete information during the setup process, including personal details and necessary documentation.

 

Payment:
Payments for services are non-refundable once the setup process has commenced.

 

Contractual Agreement:
Clients will receive a contract for specific services after purchase. It is the client's responsibility to review and sign the contract promptly to proceed with the setup process.

 

HMRC Decisions:
HMRC decisions are beyond On The Dot's control.

 

Data Security:
On the Dot Business Management prioritises the security and confidentiality of client information. All provided data is handled in compliance with data protection regulations.

 

Communication:
Clients may contact On the Dot Business Management at accounting@onthedot.online for any questions or assistance during the setup process.

 

Unique Taxpayer Reference (UTR):
Clients will receive an official letter from HMRC containing their UTR number within 8 weeks after setup submission. These timings may vary during HMRC busy times.

 

SELF ASSESSMENT:

Additional Hours for Untidy Documents (Self Assessment):On the Dot Business Management may require additional hours if documents are sent untidy. These hours will be charged at £45 per hour, and clients will be notified before proceeding.

Service Description (Self Assessment):

 

Draft Confirmation (Self Assessment):Before submitting the Self Assessment, clients will receive a draft for their review and confirmation. On The Dot will not proceed to submission until client approval has been received.

 

LTD Companies Subscription Services:
 

Subscription and Renewal:

Upon purchasing our LTD Companies Subscription Services, you are automatically subscribed to the chosen service, renewing on a monthly basis for uninterrupted support.
 

Service Switching:

Clients have the flexibility to switch between services based on their evolving business requirements.
 

Onboarding Process:

After purchase, clients will receive an email outlining the onboarding process, including subscribing to the service, filling out the provided form, and our team reaching out to assist with any questions.
 

Additional Support or Customisation:

We understand that each business is unique. Clients can contact our team to discuss additional support or customize services to meet specific needs.
 

Payment Missed and Service Suspension:

If a payment is missed, our system will attempt to process it again. If the issue persists, the service may be temporarily suspended. Contact us to resolve any payment-related concerns promptly.

Subscription Cancellation:

Clients can cancel their subscription at any time. However, if canceled mid-year, a penalty fee may apply, as our fees are based on a calendar year collaboration. Contact our team for more details.
 

New Companies Setup Benefit:

New companies subscribing to our services will benefit from free setup.

Registered Address Services:

We do not offer registered address services. Clients interested in this service can purchase it from a third-party provider (e.g., Companies Made Simple) for approximately £100 per year.
 

By engaging with On the Dot Business Management services, clients acknowledge and agree to adhere to these terms and conditions.

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​These Terms and Conditions are subject to change without any notice.